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7joya FAQ — Frequently Asked Questions
From opening an account to claiming bonuses, bKash deposits to cricket betting — you will find clear answers to everything right here.
7joya is one of the popular online gaming and cricket betting platforms in Bangladesh. In the FAQ sections below we have provided detailed answers to the questions most frequently asked by both new and existing members. Account registration, depositing via bKash and Nagad, withdrawals, bonus terms, slots and live casino rules, and responsible gaming — all your questions are answered here. If you cannot find what you are looking for, contact our 24/7 live chat support.
Account and Registration
Account and Registration
To register at 7joya you need an active mobile number, an email address, and a strong password. You must also provide your date of birth for age verification — only those aged 21 and above may open an account. The registration process is fully available in Bengali and takes just a few minutes to complete.
No. Only one 7joya account is allowed per person. Attempting to open multiple accounts under the same name, phone number, or banking details may result in all accounts being suspended and the balance being forfeited. If you lose access, reset your password from the login page or contact live chat support.
Click the "Forgot Password?" option on the 7joya Login page. You will receive an OTP or a reset link via your registered mobile number or email. Follow the instructions to set a new password. The process usually completes within a few minutes. If you run into trouble, reach out directly via 24/7 live chat.
To maintain a secure environment, 7joya may request account verification in certain situations — particularly before large withdrawals. This may require a photo of your national ID card or passport. Completing verification quickly also speeds up the withdrawal process. All information is protected with SSL encryption.
Yes. The 7joya website is fully mobile-responsive, so it works smoothly in the browser of any Android or iOS smartphone. No separate app download is needed. Deposit and withdraw via bKash or Nagad directly from your mobile, and enjoy uninterrupted gameplay.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to your 7joya account are generally instant — in most cases the balance is credited within a few seconds to a few minutes of the transaction completing. If there is a network delay, it may take up to 30 minutes. If you have an issue, contact live chat with your transaction ID.
The minimum deposit at 7joya is ৳200 (the same across bKash, Nagad, and Rocket). The minimum withdrawal is ৳500. Making multiple smaller deposits is perfectly fine, as long as each transaction meets this limit. For information on the maximum withdrawal limit, ask via live chat.
7joya typically processes withdrawals within 30 minutes to 3 hours. This speed applies to bKash, Nagad, and Rocket. Having your account verified speeds up the process further. When requesting a withdrawal, make sure you enter the correct phone number and amount.
Yes. 7joya supports deposits and withdrawals via all three major mobile banking methods — bKash, Nagad, and Rocket. The minimum deposit is ৳200 for each method. Choose whichever is most convenient for you — all options are equally fast and secure.
7joya does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges according to their respective mobile banking policies. Check the relevant service's website for details, or ask via the 7joya live chat.
Games and How to Play
Games and How to Play
To bet on BPL or any cricket match, go to the cricket section first. There you will find a list of ongoing and upcoming matches. Select your preferred match, market type (match winner, top batsman, etc.), and stake amount, then confirm. In live betting, odds change while the match is in progress, so make your decisions quickly.
RTP (Return to Player) is the theoretical percentage of total wagers that a slot game returns to players over the long term. It is a long-run average — it is not guaranteed in any individual session. All games at 7joya run on certified software from recognised providers such as Pragmatic Play, PG Soft, JILI, and Spribe, so fair play is ensured.
In the 7joya live casino section you can enjoy a range of table games with real dealers — including live blackjack, live baccarat, live roulette, and much more. These games are streamed directly from the studios of world-class providers such as Evolution Gaming and Ezugi, delivering a genuine casino experience.
Aviator (Spribe) is a crash-style game where a plane takes off and a multiplier keeps rising. You win by clicking "Cash Out" before the plane crashes; if you wait too long, your stake is lost. It is a game of skill and timing. Spribe's Provably Fair random number generator ensures the fairness of every round.
Yes. Ways of the Qilin and all other slot games at 7joya are built in HTML5, so they run perfectly in the browser of any modern smartphone or tablet. No separate app or download is needed. A fast internet connection (4G or Wi-Fi) will make gameplay even smoother.
For major tournaments like IPL and T20 World Cup, 7joya offers a wide range of betting markets — match winner, total runs, series winner, top scorer, powerplay runs, and many more options. You can participate in both pre-match and live betting. Visit the Cricket section for the latest match listings.
Bonuses & Promotions
Bonuses & Promotions
New members at 7joya get a 150% bonus on their first deposit, up to a maximum of ৳5,000. That means if you deposit ৳2,000, you'll receive an extra ৳3,000 as a bonus. The wagering requirement for this bonus is 10x — meaning you can withdraw after placing bets totalling 10 times the bonus amount.
A 10x wagering requirement means you need to place bets totalling 10 times the bonus amount. Example: if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before winnings from that bonus become withdrawable. Wagering contributions may vary across different games — read the Terms & Conditions for full details.
The 7joya VIP program has three tiers — Bronze, Silver, and Gold. You move up automatically through regular play. Bronze offers weekly cashback of up to 0.3%, Silver up to 0.7%, and Gold up to 1.0%. Higher tiers come with additional exclusive benefits.
The games or sections where a bonus can be used depend on the terms of that specific bonus. Some bonuses are valid for slots, some for cricket betting, and some for both. Read the terms carefully before claiming any bonus. The live chat support team is always available if you need more details.
Yes. 7joya runs special promotional offers during Eid, Pohela Boishakh, Victory Day, and major cricket tournaments. These offers are available for a limited time, so check the promotions page regularly or contact live chat to find out about the latest offers.
Security & Responsible Gaming
Security & Responsible Gaming
7joya uses industry-standard SSL encryption to keep all your personal and financial information secure. Data stored on our servers is not shared with third parties (except where required by applicable law). Read our Privacy Policy to learn more.
All games at 7joya are provided by internationally recognised software providers — including Pragmatic Play, PG Soft, JILI, and Spribe. These providers have their random number generators (RNGs) regularly tested by independent auditors. This ensures that the outcome of every game is completely random and unbiased.
7joya is intended only for those aged 21 and above. Minors are strictly prohibited from opening an account or participating in any games. Accounts that fail age verification will be closed. Please ensure that younger members of your household do not use this platform.
Yes. If you feel that gaming is getting out of your control, let 7joya's support team know — they will help you temporarily or permanently close your account. Self-exclusion is a responsible step and we fully respect this process. Learn more on the Responsible Gaming page.
If you or someone you know is struggling with a gaming addiction, contact 7joya's 24/7 live chat support right away — our support team will assist you with complete empathy and confidentiality. Also consider seeking help from family or a professional counsellor. More information and guidance is available on our Responsible Gaming page.
For the fastest support, use the 7joya 24/7 live chat — it operates fully in Bengali and is available any day at any time. You can also contact us by email: [email protected]. There is no phone or WhatsApp contact available — live chat is the most effective channel.
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