7joya's Privacy Policy

In Introduction

7joya is a trusted online gaming and betting platform for players in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") describes how 7joya collects, uses, discloses, and protects your personal information when you use our website 7joya.cam.

By using this platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform and contact our support team.

This policy may be updated from time to time. If changes are made, we will post a notice on the platform. We therefore recommend that you revisit this page regularly.

Sum Summary of Key Points

The table below presents the key points of this privacy policy in simple terms.

1 Personally Identifiable Information

When you register with 7joya or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Residential address and nationality
• National ID card or passport details (for identity verification)
• Financial information: bKash, Nagad, or Rocket account details
• Transaction history and deposit and withdrawal information

Automatically Collected Information

When you visit our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and click history
• Session duration and login time
• Referral URL and search keywords
• Information collected through cookies and tracking technologies

Verification Documents

To ensure safe and responsible gaming and to prevent financial fraud, we may collect government-issued identity documents, proof of address, and payment method verification documents as part of the KYC (Know Your Customer) process. This information is stored with the highest level of security.

2 Purposes for Using Your Information

7joya uses the information collected about you for the following purposes:

Account Management and Service Delivery

• Creating, managing, and maintaining your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
• Managing bonuses, promotions, and VIP rewards
• Personalizing your gaming experience

Security and Verification

• Identity and age verification (confirming 21+)
• Preventing fraud, money laundering, and illegal activity
• Implementing responsible gaming policies
• Detecting and preventing multiple accounts

Communication and Support

• Providing 24/7 support via live chat
• Sending important account notifications
• Resolving your inquiries and complaints

Service Improvement

• Improving platform performance and usability
• Planning new games and features
• Analyzing and improving the user experience
• Compliance with legal and regulatory requirements

3 Sharing Information with Third Parties

7joya does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Payment Processors

Necessary financial information may be shared with payment service providers such as bKash, Nagad, and Rocket to complete your transactions. These providers follow their own privacy policies.

Technology Partners

Technology providers that operate games on our platform (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) may use limited information to deliver their services.

Legal Obligations

Information may be disclosed as part of a court order, a legitimate request from a law enforcement agency, or a legal process. Such disclosure is beyond our control.

Corporate Restructuring

In the event of a company merger, acquisition, or transfer of assets, user information may be transferred. We will provide prior notice if such a change occurs.

4 Use of Cookies

Cookies are small text files stored in your browser. 7joya uses the following types of cookies:

Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, carry out security verification, and manage gaming sessions. Disabling these cookies may prevent the platform from working properly.

Functional Cookies

These cookies are used to remember your preferences and settings, including your language preference, screen layout, and gaming preferences.

Analytics Cookies

We use analytics tools to improve the platform, which collect aggregate information about visitor behavior. This information is not personally identifiable.

Cookie Controls

You can disable or delete cookies by going into your browser settings. Keep in mind, however, that disabling essential cookies may disrupt your experience on the platform.

5 Security Measures

7joya applies industry-standard security measures to protect your information. Our security framework includes:

• SSL Encryption: All data exchanged between you and our servers is encrypted using 256-bit SSL technology.
• Secure Servers: Personal information is stored in secure data centers.
• Access Controls: Only authorized personnel can access information on a need-to-know basis.
• Regular Audits: Our security systems are regularly reviewed and updated.
• Password Protection: Passwords are stored in hashed form, never in plain text.
• Two-Factor Authentication: An additional layer of verification is available to protect your account.

While we strive to ensure the highest level of security, no transmission of information over the internet can be guaranteed to be completely secure. Please keep your account password confidential and avoid logging in on unfamiliar devices.

5a Data Retention Period

7joya retains your information according to the following policy:

• Active account data: retained for as long as the account remains active.
• Transaction records: for a defined period as required by law.
• Closed account data: for a defined period after account closure, based on legal requirements.
• Marketing preferences: until you opt out.

After the required period has passed, we securely delete or anonymize your information.

6 User Rights

As a user of 7joya, you have the following rights:

Right to Access Your Information

You have the right to request a copy of the information we hold about you. You can obtain this information through your account settings or by contacting our support team directly.

Right to Correct Your Information

If there are any errors in the information we hold about you, you may request that they be corrected. Keeping information accurate and up to date is important for both you and us.

Right to Delete Your Information

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases involving legal obligations and records of financial transactions.

Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. You can change these preferences through your account settings or via our support team.

Right to Data Portability

You have the right to receive your information in a common format that you can transfer elsewhere.

For any request to exercise your rights, contact us via our 24/7 live chat support or by email. We will respond to your request within a reasonable time.

7 Protection of Information for Those Under 21

7joya is a responsible gaming platform. Our services are intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor has registered using false information, we will immediately close that account and delete the associated data.

If a parent or legal guardian believes that their child's information has been collected unintentionally, please contact our support team immediately.

8 International Data Transfers

7joya is an international platform and our servers and partners may be located in various countries. Your information may be transferred to and processed in locations outside your country of residence, particularly where our technology partners operate.

For such international transfers, we ensure that adequate safeguards are in place in the receiving country, or that appropriate security measures have been taken for the transfer.

9 Privacy Policy Updates

7joya reserves the right to change or update this privacy policy at any time. If significant changes are made, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A notification may be sent to your registered email.
• The "Last Updated" date at the top of the page will be changed.

If you continue to use the platform after an update, you will be considered to have given your consent to the revised policy. We therefore recommend visiting this page regularly.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. 7joya's dedicated support team is always ready to assist you with any privacy-related matters.

Related Related Policies

Read the pages below to learn about our full policies:

• Terms & Conditions
• Responsible Gaming
• About Us
• FAQ