🛡 21+ | Safe and Responsible Gaming

7joya's commitment to responsible gaming

We believe in keeping entertainment within limits. Through deposit limits, self-exclusion and 24/7 Bengali-language support, 7joya is by your side.

Why is responsible gaming important?

Online betting and casino gaming can be a form of entertainment — but only when enjoyed responsibly. 7joya believes that every player should be aware of their own limits. Gambling or betting should never be considered a source of income — it is entertainment only.

Many young players in Bangladesh start online betting for the first time out of excitement. To keep that excitement in check, we have added several protective tools to our platform. Using these tools will allow you to stay in control of both your budget and your time.

The core principle of responsible gaming is — only bet money that you can afford to lose without it causing any problem in your daily life. Gaming should never take priority over family, health or career.

21+

Age Requirement

For those aged 21 and above only

The minimum age to open an account at 7joya is 21. Access by minors is strictly prohibited. We verify age regularly and suspend suspicious accounts immediately.

Our Protection Tools

Deposit Limit

You can set a maximum daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately, and to increase it you will need to wait 24 hours.

Time Limit (Time-Out)

Want to take a break for a while? Use our time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, request self-exclusion. You can close your account for a minimum of 6 months or permanently.

Account Lock

For suspicious activity or personal reasons, request an account lock at any time via live chat. Our team will act immediately.

Activity History

You can view your deposit, withdrawal and betting history at any time. This information will help you understand your own gaming patterns and make informed decisions.

24/7 Bengali Support

Our Bengali-speaking support team is available seven days a week, twenty-four hours a day via live chat to assist you with any questions or concerns about responsible gaming.

Assess yourself

Think about the questions below. If the answer to one or more is "yes", you should seek help.

  • Are you continuing to bet in order to recover money you have lost?
  • Is betting affecting your family life or career?
  • Are you spending more money than your budget allows?
  • Are you lying about or hiding your online betting?
  • Do you feel uncomfortable or restless when you try to stop gaming?
  • Are you turning to betting to relieve stress or loneliness?

Use protection tools

Keep your account safe in just a few steps.

1

Log in to your account

First sign in to your 7joya account and go to the "My Account" section.

2

Open Responsible Gaming settings

Click on the "Responsible Gaming" option.

3

Choose the tool you need

Deposit limit, time-out or self-exclusion — select whichever you need.

4

Get support

If you have any trouble, contact our team directly via live chat.

Core principles of responsible gaming

Play for entertainment

Betting is for entertainment — not a means of earning. Only bet money that you can afford to lose without it causing problems in your life.

Set time and budget limits

Before each gaming session, decide how much time and money you will spend and stay within those limits.

Stay aware

Game outcomes are entirely chance-based. No strategy or pattern guarantees a win — it is important to keep this in mind.

Protection of minors

7joya strictly follows the 21+ age requirement. Keep your account details away from younger members of your family. Log out of your account on shared family devices and never share your password. If you suspect that a minor is using your account, notify our support team immediately.

Need help?

Is gaming becoming a problem for you? Do not delay in seeking help for yourself or a loved one. 7joya's responsible gaming team is always ready to guide you in the right direction.

By contacting us via live chat, our expert team will explain the self-exclusion, deposit limit or account closure process in detail. All conversations are completely confidential.

You can also reach us by email: [email protected]

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Get quick help

  • Live Chat: 24/7 Bengali-speaking support agents — get immediate help with any issue.
  • Email: [email protected] — email us for detailed requests or when documents are needed.
  • Confidentiality guaranteed: All your information and conversations are kept completely private.
  • Fast action: Self-exclusion and limit requests are generally processed within 30 minutes.

Responsible Gaming FAQ

After logging into your account, go to the "My Account" section and select the "Responsible Gaming" option. There you will find options for deposit limits, time-out and self-exclusion. Contact us via live chat for direct assistance.

Yes, after a fixed-term self-exclusion (such as 6 months or 1 year) ends, the account can be reactivated. However, requests to reactivate the account during the exclusion period will not be accepted. In the case of permanent self-exclusion, the account will remain closed forever.

Yes, reducing a deposit limit or setting a new limit takes effect immediately. However, to increase a limit, you will need to wait 24 hours after making the request — this is to prevent impulsive decisions.

The minimum age to create an account and play at 7joya is 21. Age is verified at registration and identification documents may be requested in cases of doubt.

Time-out is a short-term break — from 24 hours up to 30 days. Once this period ends, the account is automatically reactivated. Self-exclusion is a long-term or permanent solution — the account can be closed for a minimum of 6 months or permanently.

Some common signs: spending more money than budgeted, continuing to bet to recover lost money, problems appearing in family life or at work, lying about gaming, and feeling restless or uneasy when trying to stop. If you notice any one of these signs, seek help.

Enjoy safely — on 7joya

Play responsibly and enjoy the entertainment. Cricket, slots or casino — every section is ready for you.

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